Your questions, answered
Do you make the garments yourselves?
Yes. We design and make our garments ourselves, with our own team handling tailoring and embroidery.
Are all garments made to order?
We keep some popular pieces in stock and also make garments to order. Check the product information or contact us if you need to confirm availability before ordering.
How long does order preparation take?
In-stock garments normally dispatch within 5 working days. Made-to-order garments normally dispatch within 10–12 working days. Delivery time is additional.
How long does delivery take?
Delivery to the USA and Europe usually takes approximately 5–10 working days after dispatch. This is an estimate; customs processing and courier delays can affect arrival.
How much is shipping?
Shipping is US$30 per order to the USA and Europe, regardless of the number of garments. Orders with a merchandise subtotal of US$299 or more after discounts qualify for free shipping.
Will I receive tracking information?
Yes. You will receive a tracking number after dispatch. We use couriers including DHL, FedEx, UPS and Skynet Worldwide.
Can I order a custom garment?
Yes. Custom sizing and personalisation are available, and custom orders can be placed directly through our website. Contact us if you need help before ordering.
Where can I find sizing information?
See our Size Guide, and contact us for the measurements relevant to your garment. If you are unsure about your measurements, contact support@clergystore.com before placing your order.
Which payment methods do you accept?
Available payment options are shown at checkout. Please contact us if you need help with a payment.
Do you offer bulk or wholesale orders?
Yes. We welcome bulk and wholesale enquiries from churches and religious communities. Contact us for a quote.
How should I care for my garment?
Dry cleaning is recommended. For light care, gently steam to remove wrinkles and avoid machine washing to protect the fabric and structure. Follow any garment-specific care instructions supplied with your item.
What if there is a problem with my order?
Email support@clergystore.com with your order number and photos of the garment and packaging. Please report visible damage or an incorrect item promptly, preferably within 48 hours of delivery, so we can investigate quickly. See our Returns & Order Issues page for details and applicable consumer rights.
What happens if my parcel is lost?
If a parcel is confirmed lost in transit, we will send a replacement and cover the replacement shipping cost.