Contact us if something is not right
If your garment arrives damaged, faulty or different from what you ordered, email support@clergystore.com with your order number and photos of the garment and packaging. Please report visible damage or an incorrect item promptly, preferably within 48 hours, to help us investigate quickly. This request does not shorten any time limit or remove any remedy provided by applicable law.
Our store policy
We do not offer voluntary change-of-mind returns or size exchanges beyond rights required by applicable law. Please check your measurements carefully and contact us before ordering if you need help.
For a confirmed damaged, faulty or incorrect garment, our preferred resolution is to send a replacement. If a sizing error was made by our team, we will review the supporting information and may provide another piece. These store procedures do not limit any remedy, evidential protection or entitlement provided by applicable consumer law.
Replacement shipping
For replacements offered under our voluntary store policy, replacement shipping is paid by the customer, except where applicable law requires Clergy Store to cover the cost. For a parcel confirmed lost in transit, Clergy Store sends a replacement and covers replacement shipping.
Your consumer rights
Nothing in this policy excludes or limits mandatory consumer rights. Where applicable law provides a withdrawal period, return, repair, replacement, price reduction or refund, we will honour those rights. Applicable statutory faulty-goods remedies will be provided without charging costs that the law requires us to cover.